Return and Refund Policy

Last updated: September 30, 2026

We want you to love your pair from Ebba Holm. This policy explains how returns, exchanges, cancellations, and refunds are handled.

30-Day Free Returns

You may request a return within 30 days after the date your order is delivered. To qualify for a return, the item must be unused, unworn outdoors, undamaged, and returned in the same condition in which it was received, with all original packaging, tags, and proof of purchase. Trying shoes on indoors on a clean surface is fine.

To begin a return, email support@ebbaholm.store with your order number, the item you wish to return, and the reason for the return. If the request is accepted, we will send the return instructions and the appropriate return address. Items sent back without prior authorisation may not be accepted.

Return Shipping

Returns are free: for approved returns within the 30-day period, we cover the return shipping cost and will explain how in our return instructions. Please keep proof of postage until the return is completed.

If you receive a defective, damaged, or incorrect item, contact us promptly and include clear photographs of the item, packaging, and shipping label. When the issue is confirmed, Ebba Holm will provide an appropriate solution, such as a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned unless they arrive defective or applicable law provides otherwise:

• Socks and insoles once removed from their original packaging, for hygiene reasons, where permitted by law
• Free gifts included with an order (these do not need to be sent back)
• Gift cards
• Items showing signs of outdoor wear, alteration, misuse, accidental damage, or improper care

Final stock and clearance items remain eligible for return under this policy.

Exchanges

Need a different size or colour? The quickest way is to return the original item and place a new order once the return has been approved, as sizes in our final stock can sell out quickly. If a direct exchange is available for your order, our customer care team will explain it when responding to your request.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched. If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

European Union and United Kingdom Cooling-Off Rights

If your order is delivered to a consumer in the European Union, European Economic Area, or United Kingdom, you may have a legal right to cancel an eligible online purchase within 14 days after delivery without giving a reason. After notifying us, you must return the goods within the period required by applicable law. Statutory exceptions, including certain hygiene-sensitive goods, may apply. Nothing in this policy limits your mandatory consumer rights.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact support@ebbaholm.store.

Contact

For questions about returns or refunds, contact Ebba Holm at support@ebbaholm.store (Monday to Friday, 9:00–17:00).