Contact Information

Last updated: September 30, 2026

Our customer care team is available to help with questions about sizing, products, orders, shipping, returns, refunds, privacy, or the use of our website.

Ebba Holm

Email: support@ebbaholm.store

Customer service hours: Monday to Friday, 9:00–17:00 (excluding public holidays)

Customer Support

When contacting us about an existing order, please include your order number and the email address used at checkout. For a damaged or incorrect item, include clear photographs of the item, packaging, and shipping label so that we can assist you efficiently.

We usually reply within 24 hours on business days. Messages received outside our customer service hours are answered on the next business day. Response times may be longer during promotional periods or times of unusually high demand.

Returns

Please contact us before sending a return. Approved return instructions and the appropriate return address will be provided by email. Items sent without prior authorisation may not be accepted.

Privacy Requests

To exercise a privacy right or ask a question about personal information, use the email address above and write "Privacy Request" in the subject line. We may request information reasonably necessary to verify your identity.